ABOUT US
We are hotel people. Between us we have 25 years on the floor: guest houses up and down the country, small independents, and big hotels with hundreds of rooms and a rota to match. Night shifts, duty management, breakfast service, deep cleans, month end. Every prompt in these playbooks was written on that floor and tested there before anyone was asked to pay for it.
THE CAREER, WITHOUT THE CV
It was never one job in one place. Seaside guest houses where the owners cook the breakfast and strip the beds. Market town inns with eight rooms above the bar. City centre hotels with a night team, a duty manager and a revenue meeting every Tuesday. Serviced apartments and short-lets run off a phone between other work.
That mix is the whole point. A prompt that only works if you have a duty manager and a property system is no use to a host with one cleaner. So every prompt here comes in a size that fits the place you actually run.
We write in plain words because that is how the job is done. No theory, no jargon, nothing you have to learn first. You copy a prompt, you paste it into ChatGPT, Claude, Copilot or Gemini, and you get back something you can hand to a cleaner or a receptionist that morning.
Two receptionists, one of them brand new, and the same twelve guest questions coming in by email, WhatsApp and the booking sites all afternoon. The answer was not a chatbot. We wrote the twelve replies once, in the voice of the house, in three lengths, so anyone on shift could send them in seconds.
The board took an hour to build and was already wrong by eleven. We rebuilt it around checkouts, arrival times and who had actually turned up. That hour became about four minutes, and most of the arguments about who got the hard floor went with it.
One couple doing the cooking, the rooms, the bookings and the accounts. The wins there were small and repeatable. A breakfast sheet that predicted covers. A supplier price check that took ten minutes instead of a whole evening. A handover note that held up on a day off.
A changeover day, one cleaner and a 3pm deadline. Same thinking, smaller. One message library, one changeover checklist, one honest arrival time. Nothing installed and nothing to subscribe to.
HOW WE WORK
We do not name the properties or the teams. Some of these prompts came out of nights nobody would want printed, and the people who were on shift did not sign up to be a case study. The work should stand on whether it saves you an hour tomorrow morning.
No software company pays to appear in a playbook. We do not sell your details and we do not sell anything on anyone else’s behalf. What you pay us is the only money we make from this, which is why we would rather refund you than keep you.
See the guides →OUR STANDARDS
There is a lot of AI advice for hospitality written by people who have never stripped a bed at eleven o’clock or rebuilt a board in a corridor. Here is the standard everything on this site is held to, so you can judge it before you buy anything.
Every department is written by hospitality operators with 25 years in hotels and hospitality, not by a copywriter reading a blog. If we have never done the job, we do not write the prompt.
A prompt only makes the playbook once it has been run against real property data and produced something a manager would actually hand to a team. Anything that needs three rewrites to work is cut.
Where we quote an industry figure it comes with the source and the year beside it. Our own time-saved figures are labelled as our editorial estimates, because that is what they are.
When a department is rewritten, buyers of that department can download the newer version from their account. There is no upgrade fee and no second purchase.
This is written guidance and copy-paste prompts. It is not software that runs your hotel, and it is not legal, employment, fire, food-safety or financial advice. We say so on the page, not in the small print only.
We sell our own written content and nothing else. Your details are not sold, rented or passed to trades as leads, and we do not run a paid introduction service.