No more retyping the same answers
Builds your entire reply library from your most-asked guest questions, in pre-arrival, WhatsApp/SMS and OTA-message versions.
Time saved
TYPICAL TIME SAVED: 1–2 HOURS BUILDING IT, THEN MINUTES ON EVERY REPEAT
THE FRONT DESK PLAYBOOK, GUIDE 2 OF 10.
Front Desk & Reservations
Answer the same twelve questions once. Let the reply library handle every repeat.
Answer the same twelve guest questions once, properly, and never type them again. 28 ready-made prompts for the front desk. Copy one, paste it into ChatGPT or Claude, use it today.
£19.99
LESS THAN THE COST OF ONE UPGRADE YOU DIDN'T THINK TO OFFER.
INSTANT DOWNLOAD · FULL 30-DAY MONEY-BACK GUARANTEE
WHICH ONE ARE YOU?
It's a busy Friday. The queue is four deep, a two-star review just landed on your phone, and the front-of-house agent training on shift is fumbling the same greeting script for the third time today.
Written by
Carefully refined by hospitality professionals in boutique hotels and international hotel groups.
HOW THIS WORKS
You do not need to know anything about AI
If you can send a WhatsApp message, you can do this.
1
Open a free AI app
ChatGPT, Claude, Microsoft Copilot or Google Gemini. On your phone or your computer. The free version is enough. You do not need to pay anyone but us.
ChatGPTClaudeCopilotGemini
2
Copy one of our prompts and paste it in
A prompt is just a set of instructions, already written for you. Change the bits in brackets to your own rooms, names and times.
3
Read what comes back and use it
It takes seconds. Change anything you do not like, print it, or send it to your team.
There is nothing to install. Nothing to set up. Nothing to connect to your booking system.
WHAT THE PAPERWORK IS COSTING YOU NOW
26% of hotel operators rank front-of-house roles among the hardest to keep staffed, just behind housekeeping (AHLA/Hireology, 2025).
Operating costs grew roughly twice as fast as revenue across the industry last year, and front desk absorbs a lot of that pressure as the property's first and last point of contact (CBRE, 2025).
And every unanswered review, every re-typed wifi instruction, is admin standing between your team and the guest actually in front of them.
WORK OUT WHAT IT COSTS YOU A YEAR
£10,220
A YEAR, JUST ON LISTS, ROTAS AND PAPERWORK
THAT IS £256 PER ROOM, PER YEAR, ACROSS 40 ROOMS.
HOW YOUR FIRST WEEK GOES
Tonight
You finally have a plan.
Read the playbook and run the first prompt, the Twelve Questions. Paste in your most common guest questions, however messy, and build your reply library.
Tomorrow
You can see it working.
Use the Real-Time Guest Reply prompt on the next few guest messages that land. Compare the tone and speed against your usual typing.
Friday
Run Five-Star Replies on this week's reviews, and show whoever needs convincing how much faster the desk moved.
WHAT THE PROMPTS DO FOR YOU
Ten jobs that stop eating your week.
These are ten of the prompts. The time savings are our own estimates, from using them in our own properties. They are not from an independent study, and your house may be quicker or slower.
The whole day's arrivals, sorted in seconds
Turns today's arrivals and departures into a one-page desk brief with VIPs and conflicts flagged first.
Time saved
TYPICAL TIME SAVED: AROUND 20–30 MINUTES EVERY MORNING
Overbookings resolved without the panic
Works out which booking is least disruptive to relocate when you're oversold, and drafts the message to that guest.
Time saved
TYPICAL TIME SAVED: AROUND 30 MINUTES, AND A CALMER CONVERSATION
Review replies that sound like you, instantly
Drafts a warm, specific reply to any review in your voice, in under 100 words.
Time saved
TYPICAL TIME SAVED: 15–20 MINUTES PER REVIEW
Difficult guests, calmly handled
Drafts a calm, non-defensive reply to an unhappy guest that doesn't over-admit fault.
Time saved
TYPICAL TIME SAVED: AROUND 10 MINUTES, AND A CALMER VERSION OF YOU
More upgrades sold, no pressure
A natural, no-pressure upgrade offer for check-in, tailored to why the guest is staying.
Time saved
TYPICAL TIME SAVED: 10 MINUTES, AND A BETTER-CONVERTING OFFER
Handovers nobody has to decode
Turns scrawled shift notes into a clear, priority-ordered handover that takes under a minute to read.
Time saved
TYPICAL TIME SAVED: AROUND 10 MINUTES EVERY HANDOVER
Group arrivals that run smoothly
A step-by-step plan for the desk team on a big group-arrival day.
Time saved
TYPICAL TIME SAVED: AROUND 20 MINUTES ON A GROUP ARRIVAL DAY
The real problem, spotted before it's a trend
Groups your last 20–30 reviews into recurring themes and ranks the top three issues.
Time saved
TYPICAL TIME SAVED: AROUND 20 MINUTES SPOTTING A PATTERN BEFORE IT'S A TREND
New starters settled in on day one
A friendly first-day induction script plus the three most common mistakes a new starter makes.
Time saved
TYPICAL TIME SAVED: AROUND 30 MINUTES OF PREP PER NEW STARTER
TRY ONE FOR FREE
Here is a free prompt. Use it on tonight’s work.
TRY IT FREE
Here are the questions our guests ask most often, with our current answers in whatever form they exist [paste: notes, old emails, or just describe them in your own words]. Rewrite each as a warm reply under 60 words, in our voice: friendly, plain, no corporate phrases like 'we apologise for any inconvenience'. Then give me each one in three versions: pre-arrival email, WhatsApp/SMS, and OTA message. Lay it out so I can save it as a reply library.
Host variant: swap "our current answers" for a rough voice note describing how you usually explain check-in and parking, and the same prompt builds a short-let's reply library from scratch.
Run it tonight before the next guest message lands. If it doesn't beat retyping the same answer from memory, you've lost twenty minutes. If it does, the other 27 prompts are £19.99.
WHAT YOU PAY
Front Desk & Reservations Playbook, £19.99
You get every prompt for this department in one download, today.
- Each one comes in three sizes: a few flats, a small B&B, or a full hotel
- Ready-made lists, rotas and checklists you can print
- A page of facts and figures to show your owner or your boss
- A simple plan for your first 30 days
- Free updates for life, and no subscription
AT CHECKOUT
Add the other nine departments for £79.01. That is all ten for £99, instead of £199.90 if you bought them one at a time.
THE NUMBERS
26%
of hotel operators rank front-of-house among the hardest roles to keep staffed
AHLA/Hireology, 2025
93%
of routine guest queries a well-configured AI messaging tool can answer automatically, in one vendor's deployment
HiJiffy, vendor case study, 2024
£19.99
the whole playbook, which is less than the cost of one upgrade you didn't think to offer
AI Hospitality Guide
WHAT’S IN EVERY GUIDE
- More than 25 prompts, ready to copy and paste
- A version of each one for a few flats, a small B&B or a full hotel
- Printable lists, rotas and checklists
- A page of facts and figures to show your owner or your boss
- A simple plan for your first 30 days
- Free updates for life, and no subscription
Written by hospitality operators, for hospitality operators. Download it and use it the same day.
THE GUARANTEE
Full 30-day money-back guarantee
Get a full refund of the purchase price within 30 days of purchase, no questions asked. Email hello@aihospitalityguide.com with the email address used for your order. Access to that order’s files ends once the refund is given. Refunds can take 5 to 10 working days to show on your statement.
NEXT
Also drowning in the housekeeping board every morning? The Host Pack adds Housekeeping + Revenue for £49.
FRONT DESK & RESERVATIONS PLAYBOOK, £19.99