Terms of sale, licence and refunds.

You are buying a personal, limited licence to use written digital content: copy-paste AI prompts, playbooks, checklists and worked examples produced for people who run hospitality property. Delivery is electronic. Nothing physical is shipped and no service is performed for you.

What you are not buying: software that runs your property; a property management system, channel manager or booking engine; a subscription to a tool; consultancy, coaching or any bespoke work; supervision, review or approval of anything you produce; and any form of professional advice. We provide general written suggestions only.

Prices are £19.99 for one guide, £49 for your choice of three guides and £99 for the full house collection. Prices are in pounds sterling and are the total amount payable. No VAT is added at checkout.

You must be at least 18 and able to enter a contract. If you buy for a business you confirm you are authorised to do so and that you are buying in the course of that business.

Payment is taken by Stripe. We never see or store your full card details. Access to your files is granted immediately after a successful payment, and remains available from your account for as long as we operate the site, unless that order is refunded or your access is ended under these terms.

If you buy as a consumer, the Consumer Contracts Regulations 2013 give you a 14-day right to cancel. You may cancel within 14 days of purchase for a full refund, even if you have accessed or downloaded the files. Email hello@aihospitalityguide.com from the address used for your order to tell us you want to cancel. Our checkout does not capture express consent and acknowledgement to waive this right.

Your licence is for personal use or use within the single business, property or group you bought it for. You may paste the prompts into AI tools you already use, adapt the wording for your own house voice, and share it internally with staff who need it to do their job.

You may not resell, sublicense, republish, syndicate, publish online, upload to a prompt marketplace, distribute to other operators, use to build a competing product, or use to train or fine-tune any model. You may not remove attribution, or present the material as your own published work. The licence is personal to you and is not transferable with the sale of a business unless we agree in writing.

All intellectual property in the material stays with us. We may withdraw the licence if you breach this section. This does not affect your right to a refund under our 30-day money-back guarantee.

You are responsible for keeping your account details secure and for everything done through your account. Sharing login details outside your own property or group, bulk downloading, scraping or automated access is a breach of these terms and may result in access being suspended. This does not affect our 30-day money-back guarantee.

Every purchase comes with our 30-day money-back guarantee, explained in section 12. The limits below do not affect that guarantee or statutory consumer rights that cannot lawfully be excluded.

If you buy as a consumer, the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for a purpose made known to us and as described. If the content is faulty, you may have a right to repair or replacement. If that cannot be done within a reasonable time and without significant inconvenience, you may be entitled to a price reduction, which can be the full price. These rights are separate from our guarantee.

We make no promise of any outcome whatsoever. We do not guarantee any increase in revenue, occupancy, rate, profit, review scores, staff retention, time saved, efficiency, ranking or compliance. Any figures, estimates or examples shown anywhere on this site or inside the material are illustrative editorial estimates only. They are not forecasts, promises or representations, and nothing on this site should be treated as a guarantee of results in your business.

We do not warrant that the material is complete, current, error-free, suitable for your property, or compatible with any particular AI tool, and we do not warrant that the site or your access to it will be uninterrupted.

Nothing we publish or sell is legal, employment, health and safety, fire safety, food hygiene, licensing, insurance, tax, accounting, financial, data protection or any other regulated professional advice, and no professional relationship is created between us.

You must take your own qualified professional advice before acting on anything in the material where a legal, regulatory, safety or financial obligation is involved. You remain solely responsible for compliance with every law and regulation that applies to your property.

Everything you produce using our prompts is your own work and your own responsibility. You must read, check and edit any output before you use it, publish it, send it to a guest, give it to a member of staff or rely on it in any way.

You accept that you use the material entirely at your own risk, and that you, not us, decide whether any output is accurate, lawful, safe and appropriate for your property.

We are not the provider of any AI assistant, model or tool you use with our prompts, and we have no control over it. Outputs generated by those tools are produced by them and can be inaccurate, biased, out of date or entirely invented.

We accept no responsibility of any kind for any AI tool, its outputs, its pricing, its availability, its terms, or for anything you paste into it, including any guest, staff or commercial data. Your use of those tools is governed by their own terms, not ours.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Nothing in these terms affects the statutory rights of a consumer that cannot lawfully be excluded.

Subject to that, and to the fullest extent permitted by law: our total aggregate liability to you arising out of or in connection with the material, the site, or these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the amount you actually paid us for the order in question.

We are not liable for any loss of profit, loss of revenue, loss of bookings, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill or reputation, loss or corruption of data, regulatory action, fines, guest complaints, staff disputes, or for any indirect, special or consequential loss, however arising, even if foreseeable.

Where you buy in the course of a business, you also agree to indemnify us against any claim brought against us by a third party arising from your use of the material or of anything produced with it.

We are not liable for any failure or delay caused by anything outside our reasonable control, including outages at our hosting, payment or AI providers, network failures, or changes made by third-party platforms.

We market and sell our own written digital content. We do not sell your contact details, we do not sell leads, and we do not operate a paid introduction service to third-party suppliers or trades.

We may improve, rewrite, merge, rename or withdraw any department at any time. Where a department you own is rewritten, the newer version is made available in your account at no extra cost. We may also change these terms; the version shown at the time of your purchase governs that purchase.

We may suspend or end your access if you breach these terms, misuse the material, or attempt to resell or redistribute it. We may also close the site or stop selling at any time; your existing downloads remain yours to use under the same licence, unless that order has been refunded or the licence has been withdrawn. This section does not affect our 30-day money-back guarantee.

We handle personal data as set out in our privacy notice. Please read it alongside these terms.

These terms are the entire agreement between us and replace anything said or written beforehand. If any part is found unenforceable, the rest continues to apply. A delay in enforcing any part of these terms is not a waiver of it. No third party has any right to enforce these terms.

If something has gone wrong, email hello@aihospitalityguide.com and we will look at it. These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any local protection a consumer is entitled to.

AI Hospitality Guide is run by Robert Godwin. Contact: hello@aihospitalityguide.com. Email is the only support channel; we do not take support by phone or social media.