Review replies that sound like you, instantly
Drafts a warm, specific reply to any review in your voice, in under 100 words, mentioning one genuine detail.
Time saved
TYPICAL TIME SAVED: 15–20 MINUTES PER REVIEW
THE GUEST EXPERIENCE PLAYBOOK, GUIDE 9 OF 10.
Guest Experience & Upselling
Draft a warm, specific review reply in your own voice in three minutes.
Write a warm, honest reply to any review in three minutes, in your own words. 28 ready-made prompts for reviews and for selling extras without the hard sell. Copy one, paste it in, use it today.
£19.99
LESS THAN THE VALUE OF ONE UPGRADE SOLD THIS WEEK.
INSTANT DOWNLOAD · FULL 30-DAY MONEY-BACK GUARANTEE
WHICH ONE ARE YOU?
It's the twentieth review reply of the week, worded carefully enough not to sound like the nineteenth, while an upsell email that's been on the to-do list for a fortnight stays unwritten.
Written by
Carefully refined by hospitality professionals in boutique hotels and international hotel groups.
HOW THIS WORKS
You do not need to know anything about AI
If you can send a WhatsApp message, you can do this.
1
Open a free AI app
ChatGPT, Claude, Microsoft Copilot or Google Gemini. On your phone or your computer. The free version is enough. You do not need to pay anyone but us.
ChatGPTClaudeCopilotGemini
2
Copy one of our prompts and paste it in
A prompt is just a set of instructions, already written for you. Change the bits in brackets to your own rooms, names and times.
3
Read what comes back and use it
It takes seconds. Change anything you do not like, print it, or send it to your team.
There is nothing to install. Nothing to set up. Nothing to connect to your booking system.
WHAT THE PAPERWORK IS COSTING YOU NOW
Hotels that respond to guest reviews see a +0.12 star and +12% booking-volume lift versus those that don't, in an oft-cited hospitality study, a correlation worth taking seriously (Harvard Business Review, 2018).
Operating costs grew roughly twice as fast as revenue across the industry last year, pressure that makes ancillary and repeat revenue matter more than ever (CBRE, 2025).
And every review that sits unanswered, every upsell offer never sent, is revenue and reputation left on the table.
WORK OUT WHAT IT COSTS YOU A YEAR
£10,220
A YEAR, JUST ON LISTS, ROTAS AND PAPERWORK
THAT IS £256 PER ROOM, PER YEAR, ACROSS 40 ROOMS.
HOW YOUR FIRST WEEK GOES
Tonight
You finally have a plan.
Read the playbook and run Five-Star Replies on this week's reviews.
Tomorrow
You can see it working.
Try the Friendly Upsell Script at check-in for the next guest who's celebrating something.
Friday
Run the Review Pattern Spotter across your last month of reviews and bring one fix to the team.
WHAT THE PROMPTS DO FOR YOU
Ten jobs that stop eating your week.
These are ten of the prompts. The time savings are our own estimates, from using them in our own properties. They are not from an independent study, and your house may be quicker or slower.
The real problem, spotted before it's a trend
Groups your last 20–30 reviews into recurring themes and ranks the top three issues by how much they affect your rating.
Time saved
TYPICAL TIME SAVED: AROUND 20 MINUTES SPOTTING A PATTERN BEFORE IT'S A TREND
What went wrong, owned honestly and simply
Drafts a message that acknowledges what went wrong honestly and offers what you're actually able to.
Time saved
TYPICAL TIME SAVED: AROUND 15 MINUTES PER CASE
More upgrades sold, no pressure
A natural, three-sentence upgrade offer for check-in, easy to decline gracefully.
Time saved
TYPICAL TIME SAVED: 10 MINUTES, AND A BETTER-CONVERTING OFFER
Upsells offered while the guest is still deciding
Offers a room upgrade, spa credit or late checkout before the guest even arrives, when they're most receptive.
Margin saved
TYPICAL TIME SAVED: AROUND 20 MINUTES PER CAMPAIGN
The right words for a hard conversation
Gives you the right words for the conversation, acknowledging the issue without over-promising.
Time saved
TYPICAL TIME SAVED: AROUND 10 MINUTES, AND A CALMER APPROACH
Returning guests who feel actually remembered
References something genuine from a returning guest's last stay, without feeling intrusive.
Time saved
TYPICAL TIME SAVED: AROUND 15 MINUTES PER RETURNING GUEST
A hundred surveys read in the time it takes to read three
Reads a hundred survey responses in the time it takes to read three, and flags the single most actionable improvement.
Time saved
TYPICAL TIME SAVED: AROUND 1 HOUR PER SURVEY BATCH
New bundles, priced and ready to sell
Suggests 4–5 bundle ideas from what you already offer, with a rough price for each.
Time saved
TYPICAL TIME SAVED: 2–3 HOURS PER NEW PACKAGE CREATED
This week's reputation, in one page
Turns review scores and standout feedback into a one-page summary with one recommendation for next week.
Time saved
TYPICAL TIME SAVED: AROUND 20 MINUTES EVERY WEEK
TRY ONE FOR FREE
Here is a free prompt. Use it on tonight’s work.
TRY IT FREE
You reply to reviews for our property, a [type: hotel/B&B/short-let]. Voice: warm, human, always mention one specific detail from the review, never copy-paste thanks. Here's the review [paste]. Draft two replies: one under 100 words for the platform, one shorter for Google. If there's a genuine service failure, own it plainly, say what changed, and invite them back.
Works exactly the same whether it's your first review this month or your fiftieth, paste the review and the property type, and the reply comes back in your voice.
Run it on the next review that lands, good or bad. If it doesn't beat the twenty anxious minutes you'd normally spend, you've lost nothing. If it does, the other 27 prompts are £19.99.
WHAT YOU PAY
Guest Experience & Upselling Playbook, £19.99
You get every prompt for this department in one download, today.
- Each one comes in three sizes: a few flats, a small B&B, or a full hotel
- Ready-made lists, rotas and checklists you can print
- A page of facts and figures to show your owner or your boss
- A simple plan for your first 30 days
- Free updates for life, and no subscription
AT CHECKOUT
Add the other nine departments for £79.01. That is all ten for £99, instead of £199.90 if you bought them one at a time.
THE NUMBERS
+0.12 stars / +12%
the rating and booking-volume lift associated with hotels that respond to guest reviews, in an oft-cited study, correlation, not guaranteed cause
Harvard Business Review, 2018
+20–25%
upsell revenue increase reported by properties using an AI-assisted upsell platform, in one vendor's case study
Duve, vendor case study, 2023
£19.99
the whole playbook, which is less than the value of one upgrade sold this week
AI Hospitality Guide
WHAT’S IN EVERY GUIDE
- More than 25 prompts, ready to copy and paste
- A version of each one for a few flats, a small B&B or a full hotel
- Printable lists, rotas and checklists
- A page of facts and figures to show your owner or your boss
- A simple plan for your first 30 days
- Free updates for life, and no subscription
Written by hospitality operators, for hospitality operators. Download it and use it the same day.
THE GUARANTEE
Full 30-day money-back guarantee
Get a full refund of the purchase price within 30 days of purchase, no questions asked. Email hello@aihospitalityguide.com with the email address used for your order. Access to that order’s files ends once the refund is given. Refunds can take 5 to 10 working days to show on your statement.
NEXT
Also want your desk answering the same twelve questions this fast? The Guest Pack adds Front Desk + Revenue for £49.
GUEST EXPERIENCE & UPSELLING PLAYBOOK, £19.99